Privacy Policy

HarmonyCrew Home Health Care ("HarmonyCrew," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, contact us, or request information about our services.

1. Who We Are

HarmonyCrew Home Health Care provides non-medical home support services in British Columbia, Canada. We do not provide medical advice, diagnosis, treatment, emergency services, or regulated health services unless clearly stated and performed by properly licensed professionals.

2. Information We Collect

We may collect personal information that you voluntarily provide, including:

• Name
• Phone number
• Email address
• Home address or service location
• Information about your care needs or inquiry
• Preferred contact method
• Messages submitted through our website forms

We may also collect basic website information, such as:

• IP address
• Browser type
• Device information
• Pages visited
• Cookie and analytics data

3. How We Use Your Information

We use personal information to:

• Respond to your inquiry
• Schedule consultations
• Provide information about our services
• Prepare service estimates or care plans
• Improve our website and client experience
• Communicate with you about appointments or service requests
• Meet legal, security, and business obligations

We only collect and use personal information for reasonable purposes related to our services.

4. Consent

By submitting your information through our website, phone, email, or forms, you consent to our collection and use of your information for the purposes described in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual limits, by contacting us.

5. Sharing Your Information

We do not sell your personal information. We may share information only when necessary, including with:

• Website hosting providers
• Scheduling or communication tools
• Payment processors, if applicable
• Professional advisors, such as accountants or legal advisors
• Service providers who help us operate our business
• Authorities when required by law

Service providers must protect personal information and use it only for the purpose of providing services to us.

6. Cookies and Analytics

Our website may use cookies and similar technologies to improve website performance, understand visitor activity, and make the website easier to use. You may disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

7. Communication Consent

If you provide your phone number or email address, we may contact you about your inquiry, consultation, appointment, or services. Marketing messages will only be sent where permitted by law. You may unsubscribe or ask us to stop contacting you at any time.

8. Security

We use reasonable physical, technical, and administrative safeguards to protect personal information from unauthorized access, misuse, loss, or disclosure. However, no internet transmission or storage system is completely secure, so we cannot guarantee absolute security.

9. Retention

We keep personal information only as long as necessary for the purposes described in this policy, or as required by law. When information is no longer needed, we will securely delete, destroy, or anonymize it.

10. Your Privacy Rights

You may request:

• Access to personal information we hold about you
• Correction of inaccurate information
• Withdrawal of consent
• Information about how your personal information has been used or disclosed

To make a request, contact us using the information below.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, content, or security.

12. Children's Privacy

Our website and services are not directed to children. We do not knowingly collect personal information from children without appropriate consent.

13. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

14. Contact Us